Shipping Policy
This Shipping Policy applies to all orders of slippers, high heels, skate shoes, sneakers, and other footwear products purchased through the online store. It specifies key terms related to shipping, including delivery scope, processing time, shipping methods, fees, and address requirements. By placing an order, you acknowledge reading, understanding, and agreeing to these provisions.
We offer shipping to most domestic regions and selected international areas. Specific accessible regions will be displayed at checkout, excluding remote areas unreachable by regular logistics. For in-stock products, order processing takes 1-3 business days (excluding weekends and holidays); customized or pre-ordered items require 5-10 business days, as indicated on product pages.
Two main shipping methods are available: Standard Shipping (3-7 business days domestically, 7-15 business days internationally) with basic tracking, and Expedited Shipping (1-3 business days domestically) with priority handling and additional fees. Estimated delivery times are for reference only; delays may occur due to weather, traffic, or customs issues (for international orders).
Shipping fees are calculated based on destination, weight, and order value, displayed at checkout. Domestic orders meeting a specified value threshold qualify for free standard shipping (not applicable to expedited, customized, or international orders). International fees include logistics costs only; import duties and taxes are borne by the recipient.
You must provide an accurate, complete shipping address. Address modifications are only allowed within 24 hours of payment; incorrect information leading to returns or losses is your responsibility. Once shipped, a tracking number will be sent via email for real-time status checks. Inspect packages for damage upon delivery; report defects or inconsistencies within 48 hours with photos/videos as proof.
We do not ship to P.O. boxes or freight forwarding addresses. During special periods (holidays, public health events), shipping may be delayed with advance notices on the store homepage. We reserve the right to modify this policy, with updated versions posted online and taking effect immediately upon publication.